FAQs.

  • At Seza, we take pride in utilizing the most refined masters of every facet in jewellery design. Having a global network not only promotes exquisite craftmanship but also expands our horizons to what we can achieve with every piece. Our artisans sculpt and chisel form into being using only the purest and most conscious means possible.

    Aware of our magnificent founding locale, Seza pays homage to Aotearoa through design. That is why all Seza pieces are concepted right here in New Zealand, the land closest to that of heaven.

    Like the wine groves in the Toscana countryside, the terroir of our metals are fundamental to the core ethos of Seza. As the Seza saying goes, “what ingredients are to a chef is what gold is to the jeweller”. Thus, we traversed the world over to find the finest purveyors of precious metal and partnered with an exceptional, local studio in Veneto, Italy; supplying the canvas with which we brush our creations into being.

    Lastly, our atelier was to be the defining quality of Seza; to be undoubtedly unbeaten in artistic finesse and curating refined aesthetics. It is thus that all our masterpieces are handcrafted and hand polished in the Netherlands by our artisan boutique studio.

  • Seza’s first point of call was to eliminate the use of precious stones. Having analysed and studied the industry, we can confidently announce that the Kimberley process for vetting precious stones, especially diamonds is ethically questionable and at times fraudulent. This goes against the morality of the company’s ethos and thus we removed stones from the equation. While lab grown stones may be a viable option, the technology currently available does not justify the negative environmental outputs it creates but it will be something that Seza monitors for the future.

    Next was to perfect the means of acquiring metal. Jewellery requires precious metal from ores which are mined from the ground that were formed since time immemorial. These ores are dug up in monumental pits scattered across the globe using petrol thirsty equipment and intense manual labour which then goes to a processing plant to be refined, purified and distributed. To us, this ancient method of extracting precious metals was unnecessarily dangerous, environmentally destructive and ethically questionable.

    We decided to wipe the slate clean, choosing not to ever associate ourselves with these practices. After months of research, development and discussion, we found a partner in Veneto, Italy that shared our principles of operation and mission for change

    Having partnered with the Responsible Jewellery Council and their subsidiary, Chain of Custody, We at Seza guarantee that all our precious metals are 100% RECYCLED from a controlled supply chain certified by the COC.

    This means that:

    · 0% of our metals come from CAHRA [Conflict Affected and High Risk Areas]

    · We do not mine a single ounce of precious metal from the Earth

    · We have 0% wastage in the manufacturing and production process

    · We are 100% ethical and require no labour force of any kind

    This is but one instance of how Seza rewrites the rules. For more information about our sustainability and ethical practices, see our Ethics and Gazette pages.

  • We do not rush perfection.

    The exquisite and intricate nature of every Seza masterpiece requires absolute passion and our artisans spare no expense nor constraint in sculpting elegance. It is thus that every Seza is handmade, hand polished, hand packed and packaged by our artisans and curators ensuring no minute detail is unaccounted for. We do not create products, we forbade the use of the word. We adorn the body with majesty and poetry, crafting ambiance and atmosphere into our creations for you to be immersed in. All Seza masterpieces are made to your order and takes on average 6-10 weeks to craft and roughly 2 weeks to deliver within this global climate.

    Due to our creations being made to order, we hold no stock to encourage minimal waste in our atelier.

  • All of our alloys are 100% Nickel, Titanium and Tungsten free making all Seza rings hypoallergenic thus perfectly suited for all skin types.

  • We provide a range of shipping options both domestically and internationally, please see our shipping and production details linked here.

    Shipping cost varies according to which option you choose in regards to shipping time and cost and your locality.

  • We have a range of options to suit various needs. For online purchases we provide: Online bank transfers | Debit or credit cards for online orders | PayPal.

    Please note we do not accept credit card purchases over the phone for security reasons.

  • Due to the sophisticated and highly detailed nature of our designs, we do not offer repairs on any Seza piece. Our creations are curated forms of art that must be treated with utmost care and attention. Purchasing a Seza piece consents you agreeing to these terms however if there is a design flaw, our curators and artisans will verify the nature of the issue on a case-by-case basis to determine whether a replacement is feasible. Please also note our Return Policy below for further clarification.

  • We do not offer returns or exchanges for change of mind. However, if there is a manufacturing fault with the jewellery piece, we will meet our obligations under the Consumer Guarantees Act and attempt to rectify the issue.

    Any damage to the jewellery outside a manufacturing fault will not be available for returns or exchange. This includes but is not limited to:

    1. Misuse of pieces (re: care instructions)

    2. Repairs done by any other person(s)/company

    3. General wear and tear

    4. Malicious or negligent usage of the piece

    All return items must appear new and unused, in their original condition and carefully and securely wrapped in their original packaging. If you do not return the product following this process, your exchange may be refused or delayed.

    Seza is not responsible for any return shipping costs.