FAQs

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1. QUR’ANIC JEWELLERY | 2. BESPOKE PROCESS | 3. CRAFTING PROCESS | 4. SHIPPING & PACKAGING | 5. PAYMENTS | 6. RECYCLING HEIRLOOM JEWELLERY | 7. WARRANTIES | 8. RESIZING & MAINTENANCE 9. RETURN POLICY | 10. GST FREE PURCHASES

1. QUR’ANIC JEWELLERY

  • Yes, and we would be honoured and humbled to design and craft a masterpiece that respectfully and elegantly features Ayahs [ آيات ] and Surahs [ سور ] from the Holy Qur’an.

    Transparency is our guiding principle here; you will be charged solely for the materials, labour, and shipping involved, with no profit derived from this bespoke service. At Seza, we hold the belief that the Divine Words of Allah should remain pure, free from commercialization. Our commitment to this ethos informs every aspect of our work.

2. BESPOKE PROCESS

  • We specialize in crafting bespoke jewellery tailored to your vision; if it's conceivable, we can bring it to life. Our exquisite offerings encompass, but are not limited to:

    • Rings

    • Necklaces and pendants

    • Bracelets and bangles

    • Dress rings

  • Please note that the minimum budget for creating a bespoke Seza masterpieces depends on the material as follows:

    • Brass and other metals (plated or otherwise) - NZD$500

    • Sterling Silver - NZD$1,000

    • 14k amber, white or rose gold - NZD$2,500

    • 18k amber, white or rose gold - NZD$3,500

    • Platinum - NZD$4,000

    This investment ensures that we can dedicate the necessary resources and expertise to bring your exquisite design to life, resulting in a work of art that transcends time and trends.

  • There is no design fee, only an upfront deposit of $500, which is deducted from your final purchase price and is fully refundable if we can’t reach a design you are happy with.

    Enjoy limitless revisions until your vision is perfectly realized.

  • If you don’t like the designs and don’t want to continue, the $500 design deposit is fully refundable.

    However, once you confirm a design and we purchase the materials on your behalf, we cannot refund you if you choose not to proceed.

  • Generally, the design process takes 2-3 weeks and the crafting about 6 weeks.

    Delivery time will depend on where you are located.

3. CRAFTING PROCESS

  • This will be on a case by case basis so please contact us to discuss.

    Note there is a fee associated with any rush orders outside our crafting timeframe.

  • At Seza, we take pride in utilizing the most refined masters of every facet in jewellery design. Our artisans sculpt and chisel form into being using only the purest and most conscious means possible.

    Aware of our magnificent founding locale, Seza pays homage to Aotearoa through design. That is why all Seza pieces are designed right here in New Zealand.

    Like the wine groves in the Toscana countryside, the terroir of our metals are fundamental to the core ethos of Seza. As the Seza saying goes, “what ingredients are to a chef is what gold is to the jeweller”. Thus, we traversed the world over to find the finest purveyors of precious metal and partnered with an exceptional, local studio in Veneto, Italy; supplying the canvas with which we brush our creations into being.

    Lastly, our atelier was to be the defining quality of Seza; to be undoubtedly unbeaten in artistic finesse and curating refined aesthetics. It is thus that all our masterpieces are handcrafted and hand polished in Italy by our artisan boutique studio.

  • The exquisite and intricate nature of every Seza masterpiece requires absolute passion and our artisans spare no expense nor constraint in sculpting elegance. It is thus that every Seza is handmade, hand polished, hand packed and packaged by our artisans and curators ensuring no minute detail is unaccounted for. All Seza masterpieces are made to your order and takes on average 6 weeks to craft and shipping varies based on location

    Due to our creations being made to order, we hold no stock to encourage minimal waste in our atelier.

    Also note all Seza creations are handmade and therefore minor variations can exist between pieces.

  • All of our alloys are 100% Nickel, Lead and Tungsten free making all Seza rings hypoallergenic thus perfectly suited for all skin types.

  • Seza’s first point of call was to eliminate the use of precious stones. Having analysed and studied the industry, we can confidently announce that the Kimberley process for vetting precious stones, especially diamonds is ethically questionable and at times fraudulent. This goes against the morality of the company’s ethos and thus we removed stones from the equation. While lab grown stones may be a viable option, the technology currently available does not justify the negative environmental outputs it creates but it will be something that Seza monitors for the future.

    Next was to perfect the means of acquiring metal. Jewellery requires precious metal from ores which are mined from the ground that were formed since time immemorial. These ores are dug up in monumental pits scattered across the globe using petrol thirsty equipment and intense manual labour which then goes to a processing plant to be refined, purified and distributed. To us, this ancient method of extracting precious metals was unnecessarily dangerous, environmentally destructive and ethically questionable.

    We decided to wipe the slate clean, choosing not to ever associate ourselves with these practices. After months of research, development and discussion, we found a partner in Veneto, Italy that shared our principles of operation and mission for change

    Having partnered with the Responsible Jewellery Council and their subsidiary, Chain of Custody, We at Seza guarantee that all our precious metals are 100% RECYCLED from a controlled supply chain certified by the COC.

    This means that:

    · 0% of our metals come from CAHRA [Conflict Affected and High Risk Areas]

    · We do not mine a single ounce of precious metal from the Earth

    · We have 0% wastage in the manufacturing and production process

    · We are 100% ethical and require no labour force of any kind

    This is but one instance of how Seza rewrites the rules. For more information about our sustainability and ethical practices, see our Ethics and Gazette pages.

4. SHIPPING & PACKAGING

  • We provide a range of shipping options both domestically and internationally, please see our shipping and production details.

    Shipping cost varies according to which option you choose in regards to shipping time and cost and your locality.

  • Within NZ there are 3 ways to receive your item

    1. Delivering to a nominated residential or business address (no PO boxes)

    2. Delivering to a NZ post shop that allows counter delivery

    3. Duty free at either Auckland, Wellington, Christchurch or Queenstown airports.

    International orders can only be received through international courier to a nominated residential or business address.

  • Your order will arrive in plain white packaging bag with only a shipping label attached.

  • Yes, your package is insured from the time it leaves our studio until you sign for it.

  • Yes. All domestic and international order come with complimentary shipping.

  • Generally around ten business days. However, there can be delays in customs and international shipping routes, and this is outside of our control.

  • For international orders, we ship without the inclusion of New Zealand GST (15%), and you will be accountable for any applicable duties and taxes. These charges fluctuate from country to country, potentially ranging from 0% to approximately 25%. Customs will collect these fees directly after your order has shipped, so we recommend incorporating this into your financial planning.

    Should you require assistance in estimating these costs, please do not hesitate to reach out to us.

5. PAYMENTS

  • We have a range of options to suit various needs. For online purchases we provide: Online bank transfers, Debit or credit cards for online orders and PayPal. All secure payment gateways.

    Please note we do not accept credit card purchases over the phone for security reasons.

  • For fully bespoke orders, a $500 design deposit is required before we start with your concept sketches. This is not an additional charge and is fully rebated against your final invoice. The design deposit is refundable if you are not happy with the concepts or change your mind.

    If you are choosing one of our collection items or recreating a design we will skip the design deposit and move to the confirmation deposit.

    To confirm your order and source your metal we require an 80% confirmation deposit. The remaining 20% is due on completion.

6. RECYCLING HEIRLOOM JEWELLERY

  • We are pleased to offer you the opportunity to recycle your old metal and receive credit toward your order. Regrettably, we are unable to remold the gold into a new setting, as the metal refiners in New Zealand do not have the capability to do so.

7. WARRANTIES

  • All our masterpieces come with a lifetime craftsmanship warranty.

    The lifetime guarantee covers any issues caused by a manufacturing fault—specifically, any issues caused by a defect in making your ring.

    The guarantee does not include wear and tear, product loss, or theft. The manufacturing warranty excludes damage or loss caused by not carrying out the repairs required to preserve the piece's structural integrity as part of the included care plan.

    Generally, the things that are caused as part of wear and tear are:

    • Discoloration of metals caused by chemicals, make-up, pools and hot tubs, or bathing.

    • Wearing out, loosening or bending of the metal over time due to everyday wear or damage resulting fissures.

    If your piece has an issue, bring it or return it to us. We’ll cover the shipping if you’re in New Zealand or Australia.

    We’ll inspect the piece and assess whether the issue is due to manufacturing or wear and tear.

    We will repair or exchange the item for free if it is due to manufacturing.

    Details of this warranty are found in our Terms and Conditions.

8. RESIZING & MAINTENANCE

  • Your ring should glide past your knuckle with a slight embrace, ensuring it doesn't pinch or constrict upon resting on your finger.


  • Please refer to our ring size chart for guidance or get in touch with our designers for further assistance. Note we are not responsible for any incorrect self measurement.

  • Seza Jewellery is meticulously conceived and exquisitely crafted for the discerning connoisseur. Our pieces are designed to endure beyond generations, provided they receive the care and reverence they so richly deserve.

    However, as you wear your piece and go about your daily life there will be knocks, scratches and signs of general wear and tear. This is perfectly normal and is to be expected. But it is important to remember, that while the materials used in your piece are hardwearing, fine jewellery requires some care and thought.

    This guide will assist you in nurturing your exquisite piece, ensuring its beauty and security remains timeless.

    Ring sizing

    Ensure to get your finger-sized just before you place an order for your ring. Please note that your finger does shrink and expand depending on the season so make sure the ring setting you choose is not too tight.

    Caring for your ring

    We highly recommend that you take off your jewellery while playing sports, doing heavy lifting, cooking & cleaning, and applying make-up. This will mitigate the build-up of dust, sweat, and oils which can make your ring appear dull.

    Cleaning your jewellery

    To maintain your jewellery’s shine, cleaning should be done about two or three months. There are three key ways:

    1. Soap and water - In a small bowl away from the drain, add lukewarm water and natural liquid soap. Allow your ring to sit in the mixture for a few minutes, then gently dry with a soft towel. Give it one final wipe with a polishing cloth before returning it to your finger. Do not use an abrasive cleaning detergent.

    2. Jewellery cleaning solution - This straightforward method of cleaning means that you can place your ring directly in the solution, leave it to soak for a few minutes, and take it out to wipe down with a clean cloth. Again make sure your bowl is away from a drain. Many solutions come with a handy basket and a small brush directly in the container to make the cleaning process a breeze. Double-check your solution of choice to be sure that it will not cause damage to the specific metal of your jewellery.

    3. Ultrasonic Jewellery Cleaner - Ultrasonic cleaners are used by jewellers as an effective way to clean jewellery. The tool uses high-frequency sound waves and gentle vibrations to attract any dust or debris that may be on your jewellery, which is a fast and efficient way to ensure your jewellery shines bright. Many of these machines can be purchased online or in your favourite home goods store.

    A commitment to enduring elegance

    Though your meticulously crafted jewellery is designed to outlast a lifetime, it is not impervious to the passage of time. To uphold its beauty, simple yet effective care is essential. We advise an annual visit to our atelier. We will provide expert cleaning and verify nothing is amiss. This proactive measure will not only preserve the integrity of your exquisite pieces but also extend their timeless allure for generations to come.

9. RETURN POLICY

  • At Seza, our creations are made to order upon your request. Therefore, any goods sold are non-refundable due to the personal specifications they are crafted for. As a result of this, exchanges or returns are not offered for change of mind.

    However, if there is a manufacturing fault with the jewellery piece, we will meet our obligations under the Consumer Guarantees Act and attempt to rectify the issue.

    Any damage to the jewellery outside a manufacturing fault will not be available for returns or exchange. This includes but is not limited to:

    1. Misuse of pieces (re: care instructions)

    2. Repairs done by any other person(s)/company

    3. General wear and tear

    4. Malicious or negligent usage of the piece

    All return items must appear new and unused, in their original condition and carefully and securely wrapped in their original packaging. If you do not return the product following this process, your exchange may be refused or delayed.

    Seza is not responsible for any return shipping costs.

  • Due to the sophisticated and highly detailed nature of our designs, we do not offer repairs on any Seza piece. Our creations are curated forms of art that must be treated with utmost care and attention. Purchasing a Seza piece consents you agreeing to these terms however if there is a design flaw, our curators and artisans will verify the nature of the issue on a case-by-case basis to determine whether a replacement is feasible. Please see our Return Policy for further clarification.

  • For collection items we offer a 1 week return from when you receive the order.

    Your jewellery can only be returned if it is undamaged and unchanged in state. We will not accept any jewellery that shows signs of any wear or alteration. Jewellery must also come with all documentation provided including any certifications.

    Read our Terms and Conditions for full details of our return policy

  • For custom designed or modified jewellery we cannot offer a full refund nor do we allow returns. However, at our discretion, we may allow you to re-make, modify, exchange and or provide a partial refund.

    Read our Terms and Conditions for full details of our return policy

  • Yes, we just ask that you cover the cost of return shipping. Duties & taxes are not eligible for a refund.

10. GST FREE PURCHASES

  • Yes, if you’re flying overseas we offer GST purchases from Auckland, Wellington, Christchurch and Queenstown international airports. Talk to your designer about this option.

    For New Zealand orders we offer duty-free purchases on all our items over NZD$1,000.

    For international orders, we price excluding GST. You will be responsible for your own taxes and duties in your home country.

  • All you need is an international flight out of one of Auckland, Wellington, Christchurch or Queenstown airports.

    We’ll send your item to the collection point at the airport for you to pick up before your flight. The collection points are located near all the duty-free shops airside (past security).

    You’ll receive specific instructions on how to pick up before your flight.

    Please mention early about your flight details early so we can have your item ready in time.